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Resume

Here is an excerpt from my resume showing highlights of my work experiences and education

To view my complete resume, check out my LinkedIn: Click here

Work Experience

 

Jan 2021 - May 2023

Senior Customer Support Specialist at HubSpot

-  Collaborated with numerous stakeholders across cross-functional teams including customer success, engineering and product on product and UX issues 

- Led and refined the business acumen programme for fellow support specialists to help them upskill in business strategy

- Wrote and published additional technical help guides for customers in the HubSpot Community forum

 

HubSpot Achievements

- Global top Support performer for June 2022 (based off quarterly CSAT)

- Winner of HubSpot Community's October community post competition, garnering over 4,000 page views for this guide here

- 2X HEART company peer award winner

 

Jan 2020 - Jul 2020

Finance Intern at Danone

- Assisted in financial reporting and controlling for the Plastics division, including analysis and preparation of monthly closing and rolling forecasts using SAP Magnitude and Excel, development of impact simulations and invoice reconciliation

 

Aug 2018 - Jul 2019

Marketing Intern at Current

- Current is a fintech start-up based in New York City that last raised Series D funding.

- Analysed marketing spend and cost data with Looker (data visualization and analytics platform) and Adjust (mobile measurement and tracking partner)

- As part of their brand revamp, I developed a cohesive social brand strategy targeting young working adults, managed all social channels (Facebook, Instagram, Twitter) and created relevant content ("Early Direct Deposit is the Game Changer You Need", "Overdraft fees are Hurting Consumers" and more at Current's Blog.

 

May 2018 - Jul 2018

Retail Marketing Intern at UOB

- Analysed customer card spending and usage trends, helping to identify and target dining and retail merchants based on top spend

- Managed merchant partnerships and liaised with external parties for promotional campaigns

Education

 

National University of Singapore

Bachelor of Business Administration - BBA, with Honours, Marketing and Finance (Class of 2021)

1 of 25 students specially selected to take part in NUS Overseas Colleges (NOC)'s New York Batch 10, a work-cum-study programme abroad in New York City

 

New York University 

2018

Studied course “Engineering and Technology Forum", which is about design thinking, customer discovery and market validation as well as rapid prototyping and developing market solutions.